Cleaning & Maintenance
When cleaning the products it is a wise precaution to check that all hardware fixing screws are tight, connections between VSW balances and sashes remain correct, safety stops/catches/latches are in place, and that all parts are free from damage.
At the same time, and at least annually, make sure that drainage paths are not blocked by airborne debris or other foreign bodies.
Intermittent operation or sudden unexplained impairment of the functioning of any item of hardware should be investigated immediately by a person familiar with the products, and repairs effected before user safety or product function is jeopardised.
Replacement of faulty or damaged parts should be carried out by an experienced person using the correct parts.
Where an item is still covered by the warranty given by the fabricator or installer of the product requests for remedial work under such guarantees must, in the first instance, be referred to that person or company.
We would like to thank you for the splendid work you did for us when fitting our new patio door, garage door and replacement windows. We would always recommend your company.
The fitter was excellent he was very polite and his attention to detail was second to none. He made no mess and was very tidy with his tools etc. From the quote to installation the service was excellent. I would recommend to use Kindlelight again.
First of all, I wanted to reach out to you to let you know how delighted I am with the work your company has carried out to date on my house. The window installation done by Wayne and his team has been extremely professional and completed to the highest standard. Additionally the fascias, soffits and guttering work, completed by Darren and his team has been to an equally professional and high standard. Your team are always polite and helpful, I genuinely couldn\'t have asked for a better team and company to work with. So thank you very much.
We are very grateful and extremely impressed with your wonderful and efficient service
We are pleased to be able to write to you and to say how delighted we are with the work carried out to our house .
The soffits and fascias were installed very efficiently and professionally and have improved the appearance of the house greatly. The workers were very clean and tidy who got on with the job with the minimum of fuss and were pleasant and good humoured throughout. It was a pleasure to have them around. Should we need any more work doing, we will certainly call on you.
So many people are quick to complain, but not so quick to say thank you and trust me, we are so thankful for what you guys have produced.
From start to finish of this project, we have had nothing but professionalism, dedication and incredibly hard working guys here each and every day.
Our home was treated like a home and not a building site, Gary, Ian and Dave were outstandingly polite, punctual and tidy and I truly couldn\'t have asked for more.
The small snags we encountered along the way were dealt with at speed and again courteously.
The finished conservatory is so much more than we could of possibly imagined and it still blows our minds, Kindlelight made that happen and we can\'t thank you enough.
The quality of all the materials used exceeded our expectations and compared to other companies within the same arena, there is no comparison.
Finally, a special mention has to go to Ian, whom has worked tirelessly throughout this build. He is a credit to the company in so many ways. His work ethic is unparalleled and his attention to detail is a rare find these days. He is undoubtedly a lovely guy and has made this whole experience a pleasure.
I would like to take this opportunity of telling you how pleased I was with the fitter, Dave, who was very pleasant and hardworking. I am also happy with the windows which look very nice.
I would like to say a big thank you to Kindlelight for replacing our back door under warranty. The door had warped and was quite draughty. Steve, your fitter, did a great job at the initial inspection and fitting the new door. A friendly and experienced fitter. And Mia did a great job in keeping us informed of the progress of the door and booking appointments etc.
The service engineer was very courteous, friendly and credit to your company.
The young men who carried out my work were polite, clean and tidy. They made the whole experience painless.
The fitters did an excellent job, they were very tidy. I have already recommended 2 friends!
the windows look really good and we noticed a difference immediately.